Something to Celebrate
May 11, 2021
Kent Homes Recognized Among North America’s Top Customer Service Leaders
Within the Residential Construction Industry For An Incredible 10th Year in a Row!
Wilmington, NC (May 2021) - Kent Homes has been awarded the 2021 Guildmaster Award for an astounding 10th year in a row for exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of nearly 2,000 eligible GuildQuality applicants, Kent Homes is one of only 9 new home builders in North Carolina recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2021 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded. Kent Homes currently has an overall recommendation rate of 95% from their homeowners surveyed by GuildQuality.
“For the tenth year in a row, Kent Homes is honored to be recognized amongst the leaders in the home building industry when it comes to providing an excellent customer experience for our clients. Considering all of the adversity we have faced due to the pandemic, I am extremely proud of our team for overcoming many obstacles while continuing to focus on our customer-first principles. All of us at Kent Homes are very proud of this accomplishment as this is a testament to our company culture and living our core values every day.”
~ Ashley Kent, President
For more on the 2021 Guildmaster Award, visit www.guildquality.com/guildmaster.
About Kent Homes
For over three decades, Kent Homes has specialized in building homes for active adults in well-established communities and on your home site in Coastal North Carolina. We offer innovative home designs built at affordable prices with the highest of standards. Combining this with our very customer focused organization insures a home and homebuilding process that results in rave reviews from our clients. This is what makes Kent Homes a “Smarter Way to a Luxury Home”!
Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.