Living Our Purpose

August 4, 2022

Building a home is one of the most significant investments our customers can make; both financially and emotionally. As a result, our clients deserve the best! Kent Homes strives to exceed our customer's expectations.

Since Kent Homes started surveying their customers through GuildQuality in 2007, homeowners have given Kent Homes one of the highest scores of 95% in response to GuildQuality’s Likely to Recommend survey question. Some builders talk about great customer service, we live it every day!

Kent Homes surveys throughout the build process to give homeowners a chance to leave feedback and reviews. With over 1,700 surveys under our belt, this feedback has given us a way to grow, improve, and continue to be a builder of choice.

Kent Homes has been awarded the 2022 Guildmaster Award for an astounding 11th year in a row for exceptional customer service within the residential construction industry. Out of nearly 2,000 eligible applicants, Kent Homes is one of only 7 new home builders in North Carolina recognized by GuildQuality for consistently delivering a superior customer experience. Learn more about this award here.

"Kent Homes has gone above our expectations with our new home build! Starting with Kayla in Sales who went over all the new home info with us, discussing our options and finding us the perfect lot to build on. Alina in the Design Studio, did a fantastic job putting all the different selections we had to choose from and making them into the home that we always wanted. AJ, who is our Project Manager has been a consistent voice for us in making sure our home is being completed as scheduled. He also has done a great job in keeping us up to date on the status of our home, since we live out of state, as well as sending us pictures of the home taking shape. Would highly recommend Kent Homes to anyone looking to build your next home!"
~Bruce and Tracy M.

"I am totally satisfied. I had a great project manager, and customer service is awesome. I could not be more pleased."
~Thomas and Linda B.

"We had to have a retaining wall built on our property, the quality of the wall is amazing, it's way beyond what we had expected. We asked for stairs leading down into the wooded area on our property and it looks like something from a magazine. Can't wait to see the rest of the finishing touches on our home and property."
~James and Rosemary V.

"Kenny has often cleared the path for us and has the knowledge and skill to identify, address and resolve problems before they become big."
~Keith and Eileen L.

Read what Kent homeowners are saying on GuildQuality.

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