Guildmaster Award Winner 13 Years Running

May 21, 2024

Kent Homes Recognized as One of the Top Customer Service Leaders Within the Residential Construction Industry for A 13th Year in a Row!

Kent Homes receives the 2024 Guildmaster Award from GuildQuality for a 13th year in a row for demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professional demonstrating the highest level of customer service within the U.S. and Canada.

Kent Homes is one of only 8 new home builders in North Carolina recognized by GuildQuality for consistently delivering superior customer experience. Receiving a recommendation rate between 98.0% and 100%, Kent Homes won the Guildmaster with Highest Distinction award.

In determining which businesses received the 2024 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered the metrics below for each candidate:
1. A 'Likely to Recommend' rate of 90% or greater for customer recommendation of the business.
2. The number of survey responses.
3. A minimum 50% response rate or uploaded survey data for 12 consecutive weeks within the qualification year.

“Kent Homes is ecstatic to be honored with the Guildmaster Award with Highest Distinction. Our Likely to Recommend score by our homeowners is the most important metric we use as a company to measure our success. I am incredibly grateful and thankful for our Kent Homes team for living our core values and mission every day to provide one of the best customer experiences in the residential construction industry. I also want to thank all our trade partners and suppliers for their commitment, hard work, and dedication to excellence.
~ Ashley Kent, President & Owner

For more on the Guildmaster Award and qualifications, visit


About Kent Homes
Since 1989, Kent Homes has specialized in building homes for active adults in well-established communities and on your home site in Coastal North Carolina. We offer innovative home designs built at affordable prices with the highest of standards. Combining this with our very customer focused organization ensures a home and homebuilding process that results in rave reviews from our clients. This is what makes Kent Homes a “Smarter Way to a Luxury Home”!

About GuildQuality
Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit

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