12 Year Guildmaster Award Winner
May 11, 2023
Kent Homes Recognized As One of the Top Customer Service Leaders Within the Residential Construction Industry For A 12th Year in a Row!
Wilmington, NC, May 2023 – Kent Homes receives the 2023 Guildmaster Award from GuildQuality for a 12th year in a row for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of nearly 2,000 eligible applicants across the U.S. and Canada, Kent Homes is one of only 5 new home builders in North Carolina recognized by GuildQuality for consistently delivering a superior customer experience.
In determining which businesses received the 2023 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate:
1. The percentage of customers stating they would recommend the business to a friend.
2. The percentage of customers who responded.
“Kent Homes is ecstatic to be honored with the Guildmaster Award. Our GuildQuality likely to recommend score is the key metric we use to measure our success as a company. All of us at Kent Homes take tremendous pride in our transparency, publishing every single client survey. We are immensely proud to consistently deliver the exceptional customer experience we promise. I am grateful to our entire team for living the mission.”
~ Ashley Kent, President & Owner
For more on the Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Kent Homes
For over three decades, Kent Homes has specialized in building homes for active adults in well-established communities and on your home site in Coastal North Carolina. We offer innovative home designs built at affordable prices with the highest of standards. Combining this with our very customer focused organization ensures a home and homebuilding process that results in rave reviews from our clients. This is what makes Kent Homes a “Smarter Way to a Luxury Home”!
1721 Allens Lane, Wilmington, NC 28403
Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.