More Personalized Attention
At Kent Homes, we're big enough to serve you well, but small enough to give you the personalized attention and choices you deserve in your home. We're a small company, BIG on personalized service so you get more YOU in your home with one of our homes. We've been building homes and friendships since 1989 and with us, you're a name, not a number. You're part of the family, not part of a transaction. We're local, not regional. We're personal, not corporate. Yes we're small, but we're the right size to build great, affordable luxury homes.
You see, we're driven by your satisfaction. That's why we're more flexible, easier to work with, and more receptive to putting more you in your home. It's important to us that you love where you live. And we're known as the more happiness per square foot home builder. So if you want to personalize a plan to fit your needs, go right ahead! And the Kent Homes Professional Design Center allows for an efficient, streamlined selection process. You'll save time and energy with our convenient showcase housing all the designer selections under one roof.
Homes That Feel Better
A Kent Home just feels better because the design, finishing touches, and craftsmanship come together more elegantly. Our plans are thought through with more attention to detail, our finishes are more luxurious, and our craftsmanship is at the next level compared to our competitors.
Homes Done Right The First Time
With Kent Homes, you get your home done right the first time: No frustrations, no surprises. We've worked out the systems. We've developed superior techniques. Our practices are top notch. Our people, better. We are the most trusted and reliable homebuilder in the area. As the small builder who is big on quality, we are the right size to deliver a better home. We're not trying to grow our business so fast that we sacrifice quality, cut corners, or compromise your dream home in any way.
Our building process involves practices that highlight communication within our team and with you the homeowner. We have systemized our building process by supplying our trades with access to a trade portal where we can communicate directly with them on schedules, purchase orders, etc., and as a result we get your home done right the first time so there are no delays. We make sure communication is open and constant with a pre-con meeting, bi-weekly meetings, pre-drywall meeting and regular communications in-between. Because completing a home on time is our goal with each and every home.
Most Satisfying Homebuilding Experience
At Kent Homes, we're big enough to serve you well, and small enough to have the happiest customers in the nation. That's right. We have one of the highest "likely to recommend" scores from our customers than any other homebuilder in the local area, in the state, in the region, and in the country. The scores are secured by the independent third party GuildQuality, the nation's leader in customer service satisfaction surveying. Your satisfaction is so important to us that we measure your satisfaction four times during the homebuilding process. Some of our competitors don't even measure it all, let alone four times.
By employing the third-party surveying company GuildQuality, it gives us a more honest and accurate reflection of what our clients have to say about us at different times in the homebuilding process. This feedback has allowed us to adjust our systems so that we have the best processes and systems in the industry. We survey our customers four times during the build process to capture everything from selections through warranty and beyond to get a complete picture. These surveys make sure you are being served in a way that meets your expectations in real time, so you get the personal attention you deserve with your home.