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Blog Category - Compass Pointe

Guildmaster Award Winner 8th Year Running

Categories: Brunswick Forest, Compass Pointe, Events, News, St. James Plantation, The Port City, Wilmington Area New Homes | Posted: March 29, 2019


Kent Homes recognized among North America’s Top Customer Service Leaders
within the Residential Construction Industry for an 8th Year in a Row
GuildQuality’s 2019 Guildmaster Award Honors Kent Homes

Wilmington, NC (March 2019) – Kent Homes in Wilmington, NC, received a 2019 Guildmaster Award with Highest Distinction from GuildQuality for demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

Out of 524 eligible businesses within the residential construction industry applicants, Kent Homes is one of only 44 new home builders across North America and one of 5 in North Carolina recognized by GuildQuality for consistently delivering superior customer service. Kent Homes is also one of only 2 new home builders in North America and is the ONLY new home builder in NC to receive the Guildmaster Award with Highest Distinction honor.

In determining which businesses received the 2019 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded. Kent Homes achieved a recommendation rate of 97% from their customers surveyed by GuildQuality.

“For an eighth year in a row, Kent Homes is honored to be among the leaders in the home building industry when it comes to customer service. Being awarded the Guildmaster with Highest Distinction award from GuildQuality is something every employee at Kent Homes is very proud of and it is a testament to their hard work and dedication as we continue to focus on our core values to be the best in the industry. Some builders talk about great customer service, we live it every day!”

– Dan Kent, Founder/President

Visit the Kent Homes GuildQuality profile page, www.guildquality.com/kenthomes.

For more on the 2019 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

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About Kent Homes
Since 1989, Kent Homes has specialized in building homes for active adults in well-established communities and on your lot in Coastal North Carolina. We offer innovative home designs built at affordable prices with the highest of standards. Combining this with our very customer focused organization insures a home and homebuilding process that results in rave reviews from our clients. This is what makes Kent Homes a “Smarter Way to a Luxury Home”!

1721 Allens Lane, Wilmington, NC 28403
877-256-5313
www.kenthomes.net

About GuildQuality
Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s community of quality today and see your company through your customer’s eyes. For more information about GuildQuality, visit www.guildquality.com.

Florence Update #2

Categories: Brunswick Forest, Compass Pointe, News, St. James Plantation, The Port City, Wilmington Area New Homes | Posted: September 20, 2018

Update: our office is open and operational! 👍

Homeowners under construction: contact your project manager with all questions.

Homeowners under warranty: email customerservice@kenthomes.net

Please have some patience as we are still dealing with flooding, debris, and road closures. We may not have an answer for you right away, but we will get one when we can! 🙂