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7th Year Guildmaster Award Winner for Customer Service Excellence!

Categories: Brunswick Forest, Compass Pointe, News, St. James Plantation, The Port City, Wilmington Area New Homes | Posted: April 20, 2018

Kent Homes recognized among North America’s Top Customer Service Leaders within the Residential Construction Industry for a 7th Year in a Row

GuildQuality’s 2018 Guildmaster Award Honors Kent Homes

Wilmington, NC (April 2018)Kent Homes in Wilmington, NC, received a 2018 Guildmaster Award with Highest Distinction from GuildQuality for demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

Out of 692 eligible businesses within the residential construction industry applicants, Kent Homes is one of only 42 new home builders across North America and one of 7 in North Carolina recognized by GuildQuality for consistently delivering superior customer service. Kent Homes is also one of only 9 home builders in North America and is the ONLY home builder in NC to receive the Guildmaster Award with Highest Distinction honor.

In determining which businesses received the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded. Kent Homes achieved a recommendation rate of 97% from their customers surveyed by GuildQuality.

“For a seventh year in a row, Kent Homes is honored to be leading the home building industry when it comes to receiving one of the highest customer service marks from their home owners. Being awarded the distinction of a Guildmaster builder from GuildQuality is something every employee at Kent Homes takes great pride in and it is a testament to their hard work as we continue to focus on our core values to be the best in the industry. Some builders talk about great customer service, we live it every day!”

– Dan Kent, Founder/President

Visit the Kent Homes GuildQuality profile page, www.guildquality.com/kenthomes.

For more on the 2018 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

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About Kent Homes

Since 1989, Kent Homes has specialized in building homes for active adults in well-established communities and on your lot in Coastal North Carolina. We offer innovative home designs built at affordable prices with the highest of standards. Combining this with our very customer focused organization insures a home and homebuilding process that results in rave reviews from our clients. This is what makes Kent Homes a “Smarter Way to a Luxury Home”!

1721 Allens Lane, Wilmington, NC 28403
877-256-5313
www.kenthomes.net

About GuildQuality

Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s community of quality today and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.

MVT

Categories: Brunswick Forest, Compass Pointe, News, St. James Plantation, The Port City, Wilmington Area New Homes | Posted: April 18, 2018

Congrats to Bowden Electric! Winner of the first Kent Homes MVT Award!       

We at Kent Homes understand that our Trade Contractors are an integral and important component of our business and how we serve our clients. Everything the client sees is a direct result of how our Trade Contractors perform on the site. We could not do what we do without our Trades. We have decided to show our appreciation to the Trade Contractors that exemplify the standards set forth, both by contract and supporting our Company Mission Statement, by recognizing one trade each quarter as our MVT, aka “Most Valuable Trade”.

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